Exchange & Refund Policy

If you are not fully satisfied with your order, all of our Sarah Dimitrova bracelets can be returned for a full refund (if unworn and with the original packaging) within 30 days of purchase. We have this policy in place to ensure our customers are completely satisfied with our custom made products and service.

Your refund will be credited to the same payment method used to make the purchase.

If returning an International order, please contact us at to obtain a Return Authorization (RAN) number. You will then receive an email with your RAN, shipping and packaging instructions. Once we have received your return, a refund will be credited to your initial payment method, excluding extra shipping, handling and insurance charges. Please allow 7 business days for a refund to be processed, after the item has been received.